FAQ

Where are you located?

We offer all of our services virtually to clients in California, Arizona, Nevada, Vermont, and Wyoming.

What are your hours?

Monday-Friday 8:00 am- 7:00 pm.  Occasionally sessions are available outside of these hours, so feel free to ask!

How long are the sessions?

Standard sessions are 50 minutes long.

What are your fees?

We are happy to provide information about our current fee schedule in our free consultation call.

Do you take insurance?

We accept several insurances in California (Anthem Blue Cross of California, Aetna, United, Oscar, and Oxford). If you are not in California or have a different insurance, we can provide you with a “superbill” to submit to your insurance company for reimbursement if you have any out-of-network coverage.

How do you take payment?

We accept all major credit cards, debit cards, and HSA cards.

How do I set up an initial appointment?

You can either call or email us, and we’ll set up a free 15-minute phone consultation to determine whether we are a good fit, answer any questions you may have, and schedule an intake session.

What is your cancellation policy?

We require 24 hours’ notice for cancellations. Canceling a session with less than 24 hours’ notice or failing to appear for your session will result in a charge for the full session fee, except in the case of emergency circumstances.

With what age groups do you work?

We work with clients 10 years and older.

What can I expect in the first session?

The initial intake appointment is a more structured session that allows us to get a detailed history, review your goals for therapy, and discuss your treatment plan with you.

What about after that?

Sessions look slightly different for each client.

Most sessions start with time to check in about how things have been going and review progress on your goals. We spend the remainder of your session engaging in treatment specifically targeted to your individual goals.

Can working online be as effective as in-person?

Absolutely. We’ve found that our clients make the same progress through virtual sessions as they did in person. You also have added flexibility in conducting your session in the space you find most comfortable and convenient!

Do you give your clients assignments to complete between sessions?

Typically, yes, though this depends on your individual treatment plan and what works best for you.

Giving you skills or assignments to work on in between sessions can be very beneficial to your treatment because you can do great work between sessions.

How long will I be in therapy?

That is mostly up to you! There’s no one-size-fits-all number.

Some clients have a particular issue that we can address in several sessions. Others want to work through lifelong issues that require us to meet for months.

We like to make sure we have very clear goals after the initial intake session to see where you’re making progress, and we’ll know when you have met your therapy goals.

What is your professional training and experience?

You can learn more about each of our clinician’s unique training on our “Meet the Team” page!

What should clients know to make the most out of their work with you?

Clients should know that this is a collaborative relationship.

We give you the tools, but you must use them to do the work. If you’re willing to commit to this process, you’ll achieve the lifestyle changes you desire!

Are you going to judge me?

No way! Our biggest goal is to create a space where you feel safe and can share whatever you need to heal and grow.

What is your style?

Each of our clinicians have their own unique style and areas of expertise. Learn more about each of us on the “Meet the Team” page.  We are happy to set up a free 15 minute consultation to determine which member of our team will be the best fit for your unique needs.

How can I access my Simple Practice client portal?

Visit this link, select current client and enter your email address and you will receive an email to access the portal.

What is the No Surprises Act?

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Make sure to save a copy or picture of your Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit http://www.cms.gov/nosurprises.